More Info about MyToyota app Features

GENERAL DISCLAIMER

Connected Services features, availability, and trial lengths may vary among models, grades, and countries.

The availability of these features also depends on the connected car device your vehicle is equipped with. Please consult your local Toyota dealer for more information.

STANDARD SERVICES

This package allows users to benefit from the connected services MyToyota app offers.

Toyota provides standard Connected Services with a trial period that begins from the vehicle's warranty date. To start using connectivity, users must download the MyToyota app and accept the Terms of Use, acknowledge the Privacy Notice, and activate Standard Services.

The package includes:

• Driving Analytics, Hybrid Coaching, and EV Coaching
• Fuel level
• Find My Car (locate a parked vehicle on a map)
• Warning lights (in-app alert and push notifications)
• Service & Maintenance (Online Service Booking slider)
• Vehicle Status
• Rear Seat Reminder notification
• EV Battery management
• Public charging (POI information - search charging station)
• Toyota HomeCharge
•  Automatic Crash Notification (ONLY for countries that have launched this feature)

 

REMOTE SERVICES

This package is available to users with vehicles capable of remote features and has a trial period starting from the warranty date or upon payment. Users can benefit from this package only after activating Standard Services. The remote services that the MyToyota app currently offers are:

• Door lock/unlock
• Hazard lights
• Advanced controls
• Basic or Full climate control

 

SMART SERVICES

Smart Services allows Toyota Smart Connect users to enhance their in-car experience using Cloud Navigation and Voice Agent features. Upon subscription, users can access:

• Cloud Navigation: A cloud-updated in-car multimedia map providing up-to-date traffic and Point Of Interest (POI) information.
• Voice Agent is an in-vehicle voice assistant that is activated by saying “Hey Toyota”.

 

SMART DIGITAL KEY

The Smart Digital Key allows you to use your smartphone to lock, unlock and start your vehicle. Simply touch the door handle or use the app to open or close your car. You can also remotely share your Smart Digital Key with up to four additional users, for convenient car sharing.

 

Descriptions of the features

DRIVING ANALYTICS

You can consult through the MyToyota app records of your driving style / behaviour based on geolocation data, gyro- and G-sensors, mileage, fuel / consumption data. These records will be made available per trip. In the Driving Analytics you can see events such as hard braking, hard acceleration and constant speed with their time and location.

HYBRID DRIVING COACHING

This service will you allow to consult through the MyToyota app records of your hybrid drive performance based on key hybrid indicators (EV time and hybrid driver score).

These records will be made available per trip. Each trip is mapped highlighting your EV drive as well as behaviour events (acceleration, braking and constant speed) which are linked to contextualized coaching to help you to reduce your fuel consumption. You can also access your aggregated data and easily track the evolution of your hybrid drive performance over time.

EV DRIVING COACHING

Learn how to get the most out of your EV through coaching tips on how to drive more smoothly and efficiently so you can further extend the vehicle's driving range.

FIND MY CAR

Through the MyToyota app you can check the latest location of your vehicle. The location is retrieved based on the last geolocation data point received from your vehicle at the time you last switched off the ignition.

You can navigate to your car with the support of other map/navigation applications (such as, Apple Maps, Google Maps, etc.) or share the location of your car via the installed messenger or email.

MY DESTINATIONS & SEND TO CAR

For eligible models equipped with a Toyota Smart Connect multimedia system, you can create your journey as you wish in the MyToyota app and then send it to the navigation system in your vehicle. You can set Home and Work as well as other “Favourite” destinations via MyToyota app.

Note: to receive the destination, it is required to Activate “Smart Services” in the subscription centre in your MyToyota app. Additional information on the connection and operation of your in-car navigation unit is available in the user manual of your vehicle.

VEHICLE STATUS

This feature displays the status of your vehicle’s doors, windows, sunroof, boot, and lights, as well as if the Smart Key has been left inside the car.

You may receive a push notification up to 4 minutes after the ignition is turned off. This is to inform you if anything is out of the ordinary regarding the status of the car (the push notification function must be enabled in your smartphone settings and in-app notification settings). You may receive one or multiple of the following notifications:

• Windows open (one or multiple windows are open)
• Doors unlocked or opened (if any of the doors are unlocked or opened)
• Sliding roof open (if the sliding roof is open)
• Lights on (if head lamps or tail lamps are still on)
• Rear seat reminder (if back door opening was not detected after engine off)

 

SERVICE AND MAINTENANCE

Based on your vehicle’s mileage data, we will display a timer (also called slider) in the MyToyota app showing when your next maintenance is due. You will be able to check your service history and to book an appointment with your dealer. We recommend that you identify your preferred dealer through your MyToyota Account.

You remain responsible for maintaining and servicing your vehicle at the required intervals. The fact that we provide this service does not release you from that responsibility.

WARNING LIGHTS

The MyToyota app may alert you on certain warning signals that were displayed in your vehicle. These warning signals mirror, but do not replace, the warning lights displayed in your vehicle’s dashboard / combimeter. You as the driver are responsible to act on the warning lights in your vehicle at all time. If you consent to it, these warning signals will be communicated to the Toyota network to provide you with support and to assist you if a repair is needed.

Through the consent given to Toyota and MyToyota app, you will be given the possibility to decide whether you would like to be contacted or not. Please note that Toyota and the Toyota Network does not offer any guarantee as to contact you proactively in case of a Warning Light, as this service depends greatly on your region, availability and coverage. In case of a Warning Alert, please always follow the instructions in the Owner’s Manual for specific guidance.

AUTOMATIC CRASH NOTIFICATION

This feature uses advanced sensors that detect significant impacts. Toyota Motor Europe will be notified if a collision surpasses a predefined severity threshold.

In the event of an accident, key crash details may be shared with your local Toyota network, who may proactively reach out to offer support based on the severity and local policies.  The Toyota network (NMSCs or retailer) will use the contact information from your MyToyota account and, if necessary, notify your designated emergency contacts indicated in the MyToyota app. You and your contacts always have the choice to accept or decline assistance.

Easily access a complete record of detected incidents within the app, including crash location and severity. You can also upload personal notes and photos for reference or sharing via email.

Please note that while we aim to enhance your safety, we cannot guarantee the availability or quality of emergency services. Neither Toyota nor the retailer are responsible for delays, errors, or failure to contact emergency service responders.

Additionally, if you deactivate the sharing of your geolocation data for your vehicle, we will be unable to locate it in the event of a crash.

Please be aware that the mandatory emergency call functionality will be activated in certain circumstances.

Please note that your vehicle will automatically notify emergency services in the country where it is located if a crash occurs that triggers airbag deployment.

This is regulated by the EU regulation on “eCall” (Regulation (EU) 2015/758 of the European Parliament and of the Council of 29 April 2015), as implemented into UK legislation by the European Union (Withdrawal) Act 2018, or any other regulation or similar instrument that amends, replaces, or prolongs such regulation, including any guidelines issued by the European Commission.

REMOTE CLIMATE CONTROL

Depending on the connected car device your Toyota vehicle is equipped with, you will be able to remotely pre-heat or pre-cool your vehicle via the MyToyota app. Based on your vehicle model, you may also be able to remotely set a desired temperature, start the defroster of your front or rear windshield, as well as set one or multiple schedule(s) for pre-heating or cooling of your car.

Prerequisites:

When using the Remote Control services, please ensure that:

• The vehicle is fully immobilised, and you have checked the safety of the vehicle’s surroundings. Make sure there are no people or animals inside the vehicle.
• The system is not operated if the bonnet is open or when the vehicle is parked indoors without ventilation.
• The service is used only when necessary. Please be respectful of the environment and minimise any excessive noise or air pollution.

Preconditions:

• Doors locked
• Bonnet closed
• Windows closed
• Key not detected inside
• Automatic transmission (incl. Continuously Variable Transmission)
• Push start / stop
• Auto air conditioning
• Start and stop system (automatically shuts down and restarts the internal combustion engine in a traffic jam or at red lights)

 

Disclaimers:

• If the vehicle is equipped with an after sales remote immobiliser, the engine won't start therefore remote air conditioning will not work.
• If the vehicle has been idle for over 9 days, the user might be required to push start from inside the vehicle. The onboard system automatically goes to sleep to protect the 12V battery.
• Remote climate will not start at temperatures below -10°C on Battery Electric Vehicles and some Plug-in Hybrid vehicles
• Remote climate on Plug-in Hybrid vehicles will not start if battery is less than 30% (safety measure)
• Remote climate on Battery Electric Vehicles will not start if the battery is below 20% (safety measure)
• Remote climate will run for 20 minutes in between one ignition OFF and ON cycle. Please, always respect the local and national laws, which could restrict the use of these services in your area (for example: some municipalities and natural parks).

REMOTE LOCK / UNLOCK

This feature enables you to remotely lock or unlock your vehicle through the MyToyota app with just a few clicks.

Please note that you will not be able to unlock or lock the car if:

• Any of the doors are open
• Physical key or mobile phone (in case of an activated Smart Digital Key) is inside the car
• Car alarm is set
• Car was locked with key

In all of these cases, attempting to unlock the doors will fail and an error message will be shown.

When using the lock feature, please make sure no children, vulnerable people or pets are locked inside the car unattended. This can lead to heatstroke, dehydration or hypothermia, which could result in death or serious injury.

Toyota will not be held liable for any material loss, damage or accidents while this vehicle is locked. The user assumes all risks and liability from locking this vehicle.

When using the unlock feature, please be aware that this could potentially lead to unauthorised access to the vehicle. Toyota will not be held liable for any material loss, damage or accidents while this vehicle is unlocked. The user assumes all risks and liability from unlocking this vehicle.

HAZARD LIGHTS

With the hazard lights feature you have a simple way to remotely locate your vehicle in a crowded car park. Hazard lights are activated for a duration of 60 seconds. After 60 seconds, you can initiate them again.

ADVANCED CONTROLS

You may be able to remotely control some extended functionalities of your vehicle. These include, the windows closing, the horn, the buzzer, the boot, and the headlights.

Please always respect the local and national laws, which could restrict the use of these services in your area (for example: some municipalities and natural parks).

BATTERY MANAGEMENT

Depending on the connected car device your Electric vehicle or Plug-in Hybrid vehicle is equipped with Battery Management. You may be able to access a detailed state of charge for your vehicle - with battery level in percentage, range of the battery alone or coupled with fuel, and when AC is running or not.

Also, the minimum battery level will be shown for running on battery alone for Plug-in Hybrid vehicles. In your app, the remaining range is shown in kilometres (km), but this may vary from what is displayed in the car. It's essential to always check the battery indication on your Toyota vehicle's instrument panel.

HOMECHARGE

With HomeCharge you may be able to conveniently schedule the start and / or stop of your charge to, for instance, match the off-peak electricity price or when no other electronic devices are running simultaneously in your home. You will be able to set one single time that will repeat every day or select multiple times on different days.

TOYOTA CHARGING NETWORK

The Toyota Charging Network gives you access to one of the largest pan-European charging networks. You will be able to search for charging stations and see details of each charging station such as real-time availability, charging price, charging speed and plug types.

Upon subscription, you can unlock a charging station with your app or RFID card and start a charging session. You will receive a monthly invoice for all charging sessions at the end of each month.

The Toyota Charging Network is provided in collaboration with our technical partners (“DCS”) and is subject to additional Terms and Conditions and Privacy Notice, accessible at  https://www.toyota-charging-network.eu/  (for TOYOTA)

To this end, your personal data will be transferred to the partner for processing. The list and details of this data can be found in the aforementioned documents.

CONNECTED INSURANCE SERVICES

Usage Based Insurance (UBI), Full Hybrid Insurance (FHI) and PHEV insurances are connected car insurance products offered by Toyota Insurance Services.

Toyota Insurance Services’ connected insurances are innovative services linked to the connectivity of the car, where insurance premiums are based on real-time driving data generated by drivers.

• Usage Based Insurance gives continuous feedback on the driver’s individual driving behaviour, based on 4 criteria (braking, accelerating, cornering, speeding).
• Full Hybrid Insurance is specifically tailored towards Hybrid drivers, rewarding safe driving in EV (Electric Vehicle) Mode.
• PHEV connected insurance is geared towards Plug-in Hybrid vehicle (PHEV) drivers, rewarding them for making the best use of their PHEV vehicle by motivating frequent charging to maximize their electric kilometres driven.

When registering for a connected insurance service, be mindful that UBI, FHI or PHEV insurances are distinct products from the MyToyota app. Connected insurance service subscription is only possible by a selected insurance provider, through Toyota Insurance Services intermediary, and it may be subject to specific terms and conditions, accepted at the time of subscription.

When you sign up for a UBI, FHI or PHEV contract, the necessary driving data is transmitted to the insurer, who will act as the data controller, to fulfil the contract.

By signing up for a UBI, FHI or PHEV insurance contract, the connected insurance service is linked to the MyToyota app. As a result, you will be able to keep track of your trips analysis, your individual driving score, or your EV share.

The insurance score visualization feature is an independent feature that is entirely optional and can be enjoyed without the use of the MyToyota app or a MyToyota account. You can freely opt in or out of this insurance score visualization feature, at any moment, on the MyToyota app and doing so would not affect your driving score and insurance contract.

For further information, please visit https://www.toyota-europe.com/brands-and-services/toyota-insurance-services

VEHICLE ORDER TRACKER

Follow the latest status of your newly ordered car and be kept up to date about the delivery at your local Toyota retailer.

 

MULTIMEDIA RELATED FEATURES

CLOUD NAVIGATION

Road events: activities or occurrences that may impact the traffic flow

Online traffic information: Real-time updates of the traffic flow, highlighting congested roads

Online search (POI): Search for Point of Interest                 

Off-street parking search : Search for a parking spot off public street (multi-level parking)                

Fixed-speed camera: A speed camera that is permanently installed at specific locations                 

Live-speed camera: Speed cameras that are not permanently installed at specific locations                 

Highway signs: They are visible on the multimedia navigation map                 

Weather service: Real-time weather at the location of the vehicle including weather alerts                 

Low Emission Zone (LEZ): Notifications to users when entering / exiting a LEZ                   

Smart Parking (Off street + On Street): Gives information on the real-time probability of the number of free parking spaces                

Smart Fuelling: Gives information on the opening hours and prices of a petrol station                  

EV charging: Online charging point search                 

For EV vehicles: EV Charging POI details (Number of connectors, power, opening hours, availability status), EV range on map, EV Charging suggestion when in low range, EV Routing                  

For PHEV: EV online charging point search, EV Charging POI details (Number of connectors, power, opening hours, availability status)                 

EV Routing (EV): Automatically add charging stations to your itinerary based on the battery level at the start of the trip.           

Dynamic EV routing: Automatic addition of charging stations to your itinerary based on the battery level at the start of the trip and continuously updated along the way.       

VOICE AGENT

Voice Agent is an in-vehicle voice assistant activated by saying “Hey Toyota”

Voice agent (VA): Answers to commands referring to Navigation, Phone, Media (“Hey Toyota, Find the highest rated restaurant, turn on the radio…”) 

Voice Agent Vehicle Commands: Answers to vehicle-related commands (“Hey Toyota, open the window”)